Cancellation & Refund Policy

At MecHet Solutions, we are committed to providing high-quality engineering design and digital services. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds may be requested.

1. Service Cancellation

• Cancellations must be requested before the project has started and before any unique payment code is generated.

• Once the project begins or a payment code is used, the service is considered non-cancellable.

• Cancellation requests must be emailed to info@mechetsolutions.com along with the client name and project code.

2. Refund Eligibility

• Refunds are available within 7 days of project confirmation, only if no significant design work has been delivered.

• Refunds are not applicable for completed work, delivered digital assets, or downloadable products like eBooks and templates.

• Refunds will only be approved if the delivered service fails to meet the specifications mentioned in the agreement.

3. Refund Process

• Approved refunds are processed within 5–10 business days to the original payment method.

• Clients will be notified via email once the refund is initiated.

• Project codes and payment references must be retained for verification.

4. Non-Refundable Situations

• Change of mind after project initiation.

• Failure to provide timely input or approval.

• Use of one-time payment code.

• Custom service agreements or express delivery charges.

5. Contact for Cancellation & Refunds

For refund or cancellation requests, please email:
📩 info@mechetsolutions.com
Include:

• Full Name

• Contact Number

• Project Code

• Date of Payment